Do I need to make a booking? How do we make a booking?
Yes, you do need to make a booking. There are a number of ways you can book in with us. You can call the studio on 01202 432234 or email firstname.lastname@example.org , to make your booking. You will be required to pay a deposit, to make a studio shoot booking.
I need to change my booking, what do I do?
We appreciate that you may need to reschedule your appointment, so don’t worry! Please try and give us as much notice as possible and we will re-book your appointment at a more suitable time.
Unfortunately if you have rescheduled less than 24 hours before your booked appointment you will lose your deposit and be required to place another deposit for the rescheduled time. Sessions that book and fail to turn up without prior notice, will lose their deposit and will also be required to pay in full, in advance, for any re-booked shoot or package.
What happens after the photo shoot? How do we see our photographs?
Once you have made your booking, you will be given a unique access code which will give you access to a secure online album that only you will be able to view. This will allow you to take your time to look through the images, choosing the ones you really want with no pressure, and allowing you to order them online in the comfort of your own home, but we’re always here to help with your order.
How long does it take for our order to be processed?
Your images will be edited and placed online approximately 5 – 7 days after the photo shoot. These customer albums are online for 14 days. These albums can be placed online at a later date, please contact us to do this.
I need my pictures quicker than that! Can this be done?
We do offer a ‘fast track’ option if you need your images quickly, including 24 hours and same day options. Please inform us when booking so that we can accommodate your requirements, we cannot offer fast track after your booking has taken place. Our wall art products can also be fast-tracked, as well as our professional photographic prints and digital services can be done in a 48 hour turn-around time, at additional costs.
How many pictures will we see online?
During a photo shoot, we will take a lot of images, however, you will not view all of them online. We will then sift through all those images, as part of our editing process and pick out the best ones, these are edited for you to view online. Generally, you will be viewing approximately 20-30 images.
How long do you keep our pictures for?
Your album will be processed and placed online for 14 days. After this time, your session images will go into archive for 3 months before they are permanently deleted.
What’s the best thing to wear for our photo session?
Try and be comfortable, wear your favourite clothes or clothes that have sentimental value or mean something to you. Bright colours work really well, especially against a white or a black background but remember to make sure that you are comfortable in what you are wearing. You will be asked to take your shoes off for the photo shoot. For family photo shoots, we highly recommend not to ‘match’, which can look quite dated, however to opt for a similar colour palette for example white, bieges, greys & creams or blues & greens. Please avoid busy patterns & brand logos.
What do I bring for our photo session?
You can either wear the clothes you want to wear when you arrive for your photo shoot, or change once you’re here. We recommend that for young children to bring their own toys; you know which ones they love and what will make them smile and laugh. If there is anything else at all, bring it with you! For example musicians – why not bring your instruments, microphone and stand along? If you’re not sure, discuss this with us when booking your photo shoot. We’re more than happy to give advice on what we think would make a great image for you.
When and how do I pay?
You will be required to pay a deposit to make the booking. Deposits are non-refundable, but are transferable once. Any product orders are paid for when you place an order, this can be in person at a viewing session, online in our client album ordering system or over the phone. We accept cash, all major credit cards, BACs payments and Paypal.
How do I order prints?
Once you have made your decision about what images you would like to order, you can either purchase the images online in your customer album with the secure payment checkout. You will be required to pay for the order up front.
We have a large range of sizes for prints available, along with many other photo products including canvases and framed prints, contact us and we can discuss your requirements.
What if I have something specific in mind?
Whether it’s for the photo shoot itself, the prints afterwards, even specific effects you want for the images, or a quick turnaround let us know what you would like and we will be able to adapt our working method to suit your requirements. If you have seen an image you like, please bring it with you and we shall work from that.
What if I don’t want my photos used in your advertisement?
We totally respect our customers privacy. Simply tell us prior to your shoot however we do still own the copyright and therefore have the rights to advertise with the images, but would only do so if agreed with you prior.