Do I need to make a booking? How do we make a booking?

Yes, you do need to make a booking.
There are a number of ways you can book in with us. You can call the studio, or Whatsapp us on 07572 447 643 or email [email protected]  to make your booking. You will be required to pay a deposit, to make a photoshoot booking.

I need to change my booking, what do I do?

We appreciate that you may need to reschedule your appointment, so don’t worry! Please try and give us as much notice as possible and we will re-book your appointment at a more suitable time.

Unfortunately if you have rescheduled less than 24 hours before your booked appointment you will lose your deposit and be required to place another deposit for the rescheduled time. Sessions that book and fail to turn up without prior notice, will lose their deposit and will also be required to pay in full, in advance, for any re-booked shoot or package.

 

What happens after the photo shoot? How do we see our photographs?

Once you have had your photo shoot, you will be given a unique access code which will give you access to a secure online proofing album that only you will be able to view. This will allow you to take your time to look through the images, choosing the ones you really want with no pressure, and allowing you to chose them online in the comfort of your own home, but we’re always here to help with your order.

How long does it take for our order to be processed?

Your images will be edited and placed online approximately 5 – 7 days after the photo shoot. These customer albums are online for 2 months. These albums can be placed online at a later date, please contact us to do this.

 

I need my pictures quicker than that! Can this be done?

We do offer a ‘fast track’ option if you need your images quickly, including 24 hours and same day options. Please inform us when booking so that we can accommodate your requirements, we cannot offer fast track after your booking has taken place.

How many pictures will we see online?

During a photo shoot, we will take a lot of images, however, you will not view all of them online. We will then sift through all those images, as part of our editing process and pick out the best ones, these are edited for you to view online. Generally, for a shoot like a head shot package, you will be viewing approximately 20-30 images.

How long do you keep our pictures for?

Your album will be processed and placed online for 2 months. After this time, your session images will go into archive before they are permanently deleted. If you require your images to be placed back online once they have gone into archive there will be a small administrative fee.

 

When and how do I pay?

You will be required to pay a deposit to make the booking. Deposits are non-refundable, but are transferable once. We accept cash and BACs payments.

 

What if I have something specific in mind?

Whether it’s for the photo shoot itself, the editing afterwards, or a quick turnaround let us know what you would like and we will be able to adapt our working method to suit your requirements. If you have seen an image you like, please show us! We are visual people after all

What if I don’t want my photos used in your advertisement?

We totally respect our customers privacy. Simply tell us prior to your shoot however we do still own the copyright and therefore have the rights to advertise with the images, but would only do so if agreed with you prior.