Do I need to make a booking? How do we make a booking?
Yes, you do need to make a booking. We do not accept walk-ins. There are a number of ways you can book in with us. You can call 01202 432234, email firstname.lastname@example.org , or even pop into the Studio and make the booking in person. You will be required to pay a deposit, 50% of your chosen package, to make a studio shoot booking.
I need to change my booking, what do I do?
We appreciate that you may need to reschedule your appointment, so don't worry! Please try and give us as much notice as possible and we will re-book your appointment at a more suitable time.
Unfortunately if you have re-scheduled less than 24 hours before your booked appointment you will lose your deposit and be required to place another deposit for the rescheduled time. Sessions that book and fail to turn up without prior notice, will lose their deposit and will also be required to pay in full, in advance, for any re-booked shoot or package.
What happens after the photo shoot? How do we see our photographs?
Once you have made your booking, you will be given a unique password which will give you access to a secure online album that only you will be able to view. This will allow you to take your time to look through the images, choosing the ones you really want with no pressure, and allowing you to order them online in the comfort of your own home.
How long does it take for our order to be processed?
Your images will be edited and placed online approximately 5 - 7 days after the photo shoot. These customer albums are online for 14 days. These albums can be placed online at a later date, please contact us to do this.
I need my pictures quicker than that! Can this be done?
We do offer a 'fast track' option if you need your images quickly, including 24 hours and same day options. Please inform us when booking so that we can accommodate your requirements, we cannot offer fast track after your booking has taken place. Our wall art products can also be fast-tracked for an additional £15. Our professional photographic prints and digital services can be done in a 48 hour turn-around time.
How many photos do you take? How many pictures will we see online?
This depends on the length of the studio shoot you have had; If you choose to have a 30 minute photo shoot, we will generally take around 200-250 photos. If you go for an hour long shoot, you will have approximately 400-500 photos taken.
However, you will not view this many online. We will then sift through all those images, pick out the best ones and edit these for you to view online. So for a 30 minute shoot you may only be viewing approximately 50 images.
What's the best thing to wear for our photo session?
The most important thing is try not wear the same colour as the background. Therefore if your background choice is White, don't wear White as you will disappear amongst the background! Try and be comfortable, wear your favorite clothes or clothes that have sentimental value or mean something to you. Bright colours work really well, especially against a white or a black background but remember to make sure that you are comfortable in what you are wearing. You will be asked to take your shoes off for the photo shoot however if you would prefer your shoes left on, or have requested any animals to be present at the photo shoot, as this will result in damage to our backgrounds, you will be charged £10 per metre used.
What do I bring for our photo session?
You can either wear the clothes you want to wear when you arrive for your photo shoot, or change once you're here. We do provide a few toys (giant teddy bears to be exact!) for young children but find that bringing their own toys from home is best; you know which ones they love and what will make them smile and laugh. If there is anything else at all, bring it with you! For example musicians - why not bring your instruments, microphone and stand along? If you're not sure, discuss this with us when booking your photo shoot. We're more than happy to give advice on what we think would make a great image for you.
When and how do I pay?
You will pay for the photo shoot on the day, generally once it has just finished. However, you will be required to pay a deposit to make the booking, this is 50% of your chosen package which is then deducted from the remaining of the photo shoot. Deposits are non-refundable, but are transferable once. Any product orders are paid for when you place an order, this can be in person, online or over the phone.
We accept cash, cheque, visa, mastercard, maestro, solo and JCB cards. (Cheques are only accepted over a cost of £50)
How do I order prints?
Once you have made your decision about what images you would like to order, you can either purchase the images online in your customer album with the secure payment checkout. Or if you would prefer, you can use the unique reference codes of each picture and phone us to place your order. You will be required to pay for the order up front, but we can take card details over the phone if you cannot come into the studio.
We have a large range of sizes for prints available, along with many other photo products including canvases, box frames and framed prints. But if you cannot see exactly what you want, contact us and we can discuss your requirements.
What are your delivery costs?
Delivery costs are for the UK Only. For postage to other countries please contact us.
Small items, such as prints, CDs of pictures and key rings are £2.50
Medium items, such as framed prints and poster prints are £4.95
Large items, such as smaller canvases, box frames and floating prints are £9.95
Bulky items, such as deck chairs and larger scale canvases are £19.95
Collection from our Studio premises is free of charge - but please check our Print Collection Times.
What if I have something specific in mind?
Whether it's for the photo shoot itself, the prints afterwards, even specific effects you want for the images, or a quick turnaround let us know what you would like and we will be able to adapt our working method to suit your requirements. If you have seen an image you like, please bring it with you and we shall work from that.
What if I don't want my photos used in your advertisement?
We totally respect our customers privacy, so we do offer a 'no advertisement' contract. Simply tell us prior to your shoot and we shall arrange this contract for your photo shoot at a cost of £10. Even if you do purchase the high resolution digital files, we do still own the copyright and therefore have the rights to advertise with the images.
What background colours have you got?
We have 7 background colours to choose from. White, which is perfect for family photo shoots, as well as headshots for web sites. We also have Black and Red, great for a photo with a little more dramatic effect along with Blue and Coffee colours for something unique and completely different. As well as having green chromakey, ideal for video and for creating digital artworks. Our new background is smoke grey, which brings out beautiful skin tones.