Terms and Conditions
All images on this website are under the copyright of Zelda Martin t/a Studio Shotz Photography. You may not sell, publish, licence, copy, store digitally or otherwise distribute any of these images without the written permission of the photographer.
Copyright in all Material is retained worldwide by the Photographer at all times and nothing shall be deemed as a release, transfer, assignment or other disposal of the Photographer's rights in the Material.
The 1988 Copyright
Act assigns the copyright of the photographs to The Photographer(s). It is
therefore contrary to the Act, and illegal, to copy photographs, or allow to be
copied, by any means photographic or otherwise, by any person or machine other
than by The Photographer(s) or their appointed agents.
By paying a deposit you are agreeing to these Terms and Conditions.
Deposits for photo shoots are 50% of your chosen package and are non-refundable, but can be transferred to a different date and time once only. Transfers cannot be made to other services or products. Photo shoots will not be made without an advance deposit. Photo shoots that are re-scheduled less than 24 hours before the booked time will loose their deposit. Photo Shoot Bookings that fail to show will loose 50% of the booked shoot.
Deposits for studio hire are non-refundable, but can be transferred to a different date and time once only. Studio Hire will not be made without an advance deposit.
Photo Shoots made for Sundays and Mondays will incur a £20 out of hours charge.
We respect your confidentiality; your
personal information, contact details and payment information will not be
shared with any other company.
Customers that purchase digital images, we cannot guarantee print quality from your own supplier.
Digital Images (or 'CDs of Images'), stock images and all downloadable imagery is non-refundable due to the nature of the product.
Our customer online albums are for viewing only; images are not to be saved, used or published without our prior consent and is classified as a breach of copyright.
From 1st September 2012, Customer Online Albums will only be online for 14 days. After this time the album goes 'offline' and is no longer available to view or purchase from. If an online album is requested to be put back online, there is an archival fee of £30; the online album is then placed back online for 1 calendar week. The archival fee can be used against products purchased.
Customer Albums that have exceeded the duration of their 'online status' have gone 'offline' and have not used their 'credit', 'code' or 'included' products will loose their print credit, discount code or included items.
In the unlikely event of manufacturing fault,
it will be repaired. You accept that a photograph when enlarged may lose some
definition and that a colour variation may occur especially when comparing to
on screen proofs and visuals to a printed, finished product(s). If a product is
delivered to you damaged on arrival please reject the delivery with the courier
driver. We will then produce the order again and dispatch this out to you as
soon as possible.
The Distance Selling Regulations provides you with a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to a printed product produced from a photograph provided by you.
To cancel, you can email us or write to us within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of you item(s).
In the event that you decide to cancel your order, we would ask that you please notify us immediately as all our photo products are handmade, bespoke items. No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in writing of the Seller on the terms that the buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of labour and materials used), damaged, charges and expenses incurred by the Seller as a result of the cancellation.
Complaints or claims must be notified to us in writing as soon as possible. In the case of non-delivery, in a reasonable time after the good were expected to arrive. See our returns policy above.
If you have a question or a complaint, please contact us.
Refunds will be issued on card only. This process can take up to 12 working days, and will show on your next month’s bank statement.
Payment can be made through a number of
methods; we accept all major credit and debit cards, PayPal or cash can be used
Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
We do offer a 'no advertisement' contrast which prevents us from showcasing any images from your photo shoot in any form of advertisement. This can be purchased prior to your shoot for a cost of £10.
We expect payment on delivery of the goods of the order placed; on completion of the Photographer's obligations under an Order, the Photographer shall deliver an invoice for the Price to the Customer and the Customer shall pay the Price (or any balance of it) within 30 days of the date of the invoice. Any sum outstanding after the expiry of 30 days shall have the following consequences; an interest rate of 3% per annum above the base rate of Lloyds TSB Bank plc shall accrue in respect of any outstanding sum after the 30 day period.
The Photographer shall not be liable to the Customer for any failure, in whole or in part, to fulfil their obligations under an Order where failure arises as a result of an event or circumstances beyond his control, which may include (but are not limited to) equipment failure, inclement weather, illness or injury.
The Photographer shall be entitled to sub-contract his obligations under an Order at their discretion.
Gift Vouchers can be used to obtain services
and products at Studio Shotz, but cannot be exchanged for their monetary sum. We reserve the right to refuse gift voucher bookings during our busy times. Gift Vouchers and Online Bookings have an expiry date of 3 months from purchase. Gift Vouchers can only be booked in using their unique reference code.
Gift Vouchers purchased prior to 2012 with 'no expiry date' are now subject to change: the monetary sum used to purchase the voucher is now put towards the equivalent cost of booking, and products according to our current pricing structure and product price lists.
Our standard editing time for photo shoots (from shoot to online, excluding weddings) is 7 days; if you require your images to be fast tracked please advise us beforehand. Processed within 24 hours costs £150, the same day costs £250.
Our Wall Art Products take approximately 7 - 9 working days, to fast track this to 3 - 4 working days we will charge £15. Our prints and digital services can be fast tracked to 48 hours for £15.
The provisions of these Terms and Conditions are in addition to and do not affect the Buyer's statutory rights as a consumer.